dimensions: 1,000cm x 1.5cm x 4.5 cm

weight: 17g

colour: multi-coloured, off-white

finish: satin

Returns

if you change your mind, please email team@velvetauraliving.com with your order number within 14 days of delivery. you then have a further 14 days to return your washi tape. no reason for cancellation is required.

please package your return securely, using the original packaging where possible. return postage for change-of-mind returns is your responsibility.

you may inspect your tape as you would in a shop. we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect it, including cutting, applying, or unnecessarily unrolling the tape.

Damaged or Incorrect Items

if your tape arrives faulty, damaged, or incorrect, please contact team@velvetauraliving.com as soon as possible with your order number and photos where possible. we’ll arrange an appropriate remedy and cover any necessary return postage.

Refunds

refunds are issued to your original payment method within 14 days of receiving your return or evidence that you have sent it back, whichever is earlier. if you cancel your whole order, we also refund the standard delivery charge.

this policy applies to both full-price and sale items and does not affect your statutory rights.

orders are dispatched every Friday. place your order by 12pm (UK time) on Friday for dispatch that same day. orders placed after this time will be dispatched the following Friday.

estimated delivery: 2–5 working days from dispatch.

need your order sooner? contact us at team@velvetauraliving.com before ordering, and we’ll do our best to help.

UK domestic orders only at this time.