Returns & Exchange Policy
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Effective Date: 12 July 2026
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At Velvet Aura, we strive to provide thoughtfully curated products and meaningful experiences. Please read this policy carefully before making a purchase.
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1. Products
Due to the nature of our products, all retail sales are final. We do not accept returns or exchanges unless an item arrives damaged or incorrect.
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If your order arrives damaged or you have received the wrong item, please contact us at team@velvetauraliving.com within 48 hours of delivery.
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2. Appointment Rescheduling
Appointments, including both online and in-person services (such as tarot readings and workshops), may be rescheduled free of charge if requested at least 24 hours before the scheduled appointment time.
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Rescheduling requests made less than 24 hours before the appointment will be considered at Velvet Aura's discretion and may not be possible.
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3. Contact Us
To reschedule an appointment, please contact:
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Email: team@velvetauraliving.com
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Please include your booking details to help us process your request promptly.
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4. Policy Updates
We reserve the right to update or amend this policy at any time. Changes take effect immediately upon being published on our website.
Refund & Cancellation Policy
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Effective Date: 12 July 2026
​
At Velvet Aura, we are committed to providing thoughtfully curated products and meaningful experiences. Please read this policy carefully before making a purchase.
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1. Product Refunds
All product purchases are final. We do not offer refunds for retail products unless required under applicable consumer law or where an item is damaged or incorrect upon arrival.
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2. Appointment Cancellations & Refunds
This policy applies to all appointment-based services, including both online and in-person appointments.
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Refunds are available as follows:
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24 hours or more before the scheduled appointment: 100% refund.
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Less than 24 hours before the scheduled appointment but before the appointment begins: 50% refund.
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After the scheduled appointment time has passed (including no-shows): No refund will be issued.
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Refunds will be processed to the original payment method where possible.
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3. How to Request a Refund or Cancel an Appointment
To request a cancellation or refund, please contact us at:
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Email: team@velvetauraliving.com
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Please include your booking confirmation details to help us process your request promptly.
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5. Appointment Rescheduling
Appointments, including both online and in-person services (such as tarot readings and workshops), may be rescheduled free of charge if requested at least 24 hours before the scheduled appointment time.
​
Rescheduling requests made less than 24 hours before the appointment will be considered at Velvet Aura's discretion and may not be possible.
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6. Contact Information
If you have any questions about this policy, please contact us:
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Email: team@velvetauraliving.com
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7. Policy Updates
We reserve the right to update or amend this policy at any time. Any changes will take effect immediately upon publication on our website.