we want you to feel aligned with every piece you welcome into your space. if something doesn’t feel quite right, we offer the following:
Returns
We accept returns within 14 days of delivery. To be eligible:
The item must be unused, in original condition, and returned with all original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
Please email us at [your email] with your order number and reason for return to begin the process.
Damaged or Incorrect Items
Each piece is carefully checked before shipping, but if your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos, and we will resolve it as swiftly as possible.
Please Note:
Due to the natural and delicate nature of crystals, minor surface variations are not considered faults.
We are unable to accept returns on sale items.
Refunds are processed to your original payment method within 5–7 business days after we receive your return.
